Skip to content

Kenibe Marketplace – Refund & Return Policy

At Kenibe Marketplace, customer satisfaction is our priority. We strive to ensure every order placed through our platform meets your expectations. However, we understand that sometimes things don’t go as planned. Below is our refund and return policy to guide you.

Returns

  • Return Window: Items can be returned within 7 days of delivery.
  • Condition: Items must be in original condition, unused, and with all original tags/packaging intact.
  • Non-returnable items: Some items such as perishable goods, personal care products, customized items, and digital downloads are non-returnable. Please check the product page for return eligibility before purchase.
  • Return Process: To initiate a return, contact the seller directly via your Kenibe Marketplace account. If unresolved, our support team will step in to assist.

Refunds

  • Processing Time: Refunds are processed within 5–10 business days after the returned item is received and inspected by the seller.
  • Refund Method: Refunds will be made to your original payment method (or store credit where applicable).
  • Partial Refunds: In some cases, partial refunds may be granted (e.g., for items returned in a damaged or used condition).

Exchanges

If you received a defective or incorrect item, sellers on Kenibe Marketplace will typically offer an exchange. Please contact the seller within 48 hours of delivery to report the issue.

Disputes & Support

If you are unable to resolve an issue with a seller, Kenibe Marketplace Support is available to mediate and ensure a fair resolution. Email us at contact@kenibemarketplace.com or use the help section in your account.

Important Notes

  • Return shipping costs may apply depending on the seller’s policy.
  • Always read individual seller policies as some terms may vary.
  • Abuse of the return policy may result in account limitations.

Thank you for shopping with Kenibe Marketplace—your trusted online marketplace.